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Account Manager – Print Management

Hybrid: home and office (Wolverhampton)

From £32,000 depending on experience

A hybrid opportunity for an Account Manager with experience of working in Print Management.

This award-winning media procurement agency offer integrated print, creative, marketing, and digital solutions. Providing a full range of media solutions from all types of print through to social media strategies. The business is looking for an experienced Account Manager to join its Client Services team, someone who has good print management knowledge, client facing experience and proven organisational skills. 

Reporting into the Account Director, as an Account Manager you will use your knowledge of different print technologies to deliver exceptional service levels through the management of relations with suppliers and sales team members in order to ensure speedy and accurate responses to client requests. You will use your organisation skills to balance a busy workload and ensure SLAs are met while providing a high levels of service.

Your main responsibilities will include:

Understand customer’s needs and respond to customer requests, ensuring service levels and KPI’s are met at all times

Develop and maintain good relationships with relevant stakeholders

Support line manager in the implementation of new projects and account deliverables

Manage the full end to end process (utilising all internal systems and ways of working as defined and within the required timelines)

Where appropriate manage Account Executives through the setting of objectives, measuring performance and identifying skills gaps

Support driving continuous improvements across all internal and external process, innovations, communications and services

Take an active role in development of the account, supporting the account director, identifying and escalating potential sales and margin opportunities.

Maximise commercial opportunities where possible on allocated accounts

Proactively present innovation to clients and agency on an on-going basis.

Experience and Qualifications Required:

Extensive knowledge of print management including commercial print, POS, large format

Minimum of 2 years print management experience

Account management experience

Ability to work at a fast pace, under pressure with minimal supervision

Self-motivated with a strong work ethic and high level of initiative.

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