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Our client, a successful independent facilities management firm in Bristol, are looking for an Administrator to join their expanding team in Clifton.

You will be responsible for providing administrative and operational support to the Facilities Management team.

Duties/Responsibilities:

· Manage and track the day-to-day operations, including maintenance requests and orders, client relations and other administrative tasks
· Monitor helpdesk emails and telephone calls for requests for maintenance
· Manage and coordinate the inspection and maintenance of facilities, and ensure all health, safety, and environmental regulations are adhered to
· Review test certificates and risk assessments to identify any follow-up remedial works required and then organise
· Maintain and update databases and records related to Facilities Management
· Coordinate with clients, contractors, and other third-party service providers
· Monitor contracts, leases, and other agreements related to the Facilities Management department.
· Answering telephone enquiries and processing as appropriate, undertaking follow-up calls
· Provide reports, feedback and communication on a regular basis with the clients
· Oversee invoices are correct and duly sent to accounts for payment
· Diary management of critical dates such as health & safety testing
· Maintain and update records of all repair requests
· Coordinate and schedule technicians to respond to repair requests
· Monitor and track inventory of repair materials and equipment
· Provide excellent customer service by responding to customer inquiries in a timely and helpful manner
· Create and maintain accurate reports related to repair requests
· Develop and maintain positive working relationships with clients and subcontractors
· Perform other duties as assigned by Facilities Manager to ensure smooth running of organisation.

About you:

· Good organisational and multitasking skills
· Strong communication and interpersonal skills
· The ability to provide excellent customer service
· The ability to prioritise and proactively manage workload, as well as working under pressure
· A positive 'can do' attitude professional approach and personable manner
· Demonstrate initiative and be an adaptable team player with a flexible approach and sense of humour
· Have a meticulous attention to detail
· Demonstrate first class administrative skills
· Ability to work independently and as part of team

Qualifications:

· Good standard of general education
· Proficiency in Microsoft Office and other relevant software