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Belmont Recruitment are currently looking for an experienced Administrator to join a Charity Organisation on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Duties:

* Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.

* Ensure everyone contacting the service is welcomed, supported and where appropriate

* signposted to service staff and/or relevant partners.

* Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.

* Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.

* Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.

* Maintain electronic and manual appointment systems and complete referral information as appropriate.

* Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.

* Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.

* Attend meetings and take minutes when required.

Requirements:

* Strong administration and secretarial skills

* Minute taking skills

* Excellent customer service skills

If this role would be of interest, please apply with an up to date CV