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Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit an Administrator on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are 35 hours a week, 5 days a week, various shift pattern available.

Responsibilities:

- Manage inbound emails in a timely manner.

- Identify customer’s needs, clarify information.

- Record all conversations in our CRM system in a comprehensive way.

- Build good working relationships in order to engage with customers and colleagues effectively.

- Frequently attend ongoing training and briefs to improve knowledge and performance levels.

- Focus on meeting Service Level Agreement targets and timescales.

- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate

- Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales

- Maintain a tidy work area and comply with all Health and Safety regulations

- Dealing with Administration of VE Mark Sheets returned from centres

Essential Skills:

- Good Standard of education with strong skills in numeracy and literacy.

- Previous experience in a customer services/support role.

- Proven ability to deal with all enquiries and work as a productive member of the team.

- Must be able to communicate appropriately and effectively with clarity both verbally and in writing.

- Ability to work with accuracy and with an attention to detail in a pressurised environment.

- Strong phone and verbal communication skills along with active listening.

- Familiarity with CRM systems and practices.

- Customer focus and adaptability to different personality types.

- Ability to multi-task, set priorities and manage time effectively.

- Attention to detail

- Ability to take on new tasks in a positive manner

- Experience of using Microsoft Office, databases & telephone systems in a customer focused organisation

INADMIN