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Position: Client Services Account Manager

Location: West Yorkshire

Salary: £37k - £40k

The Company: Print & Direct Mail company

Role:

* You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.

* Key to this is an ability to understand project management, print, creative and mailing processes and

* identify and nourish new opportunities.

* The role is conduit to all their other integrated processes and teams.

* Build and maintain strong relationships with clients to understand their needs and expectations

* Act as the primary contact for clients, addressing inquiries and resolving issues promptly

* Identify new sales and project opportunities with existing clients

* Interact with clients using social media platforms

* Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget

* Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met

* Budget management and innovative knowledge

* Identify opportunities for account growth and work with clients to upsell additional services

* Prepare and present proposals, pricing, and contracts to clients

* Research and competitor analysis to ensure product and service are pitched correctly

* Working within their ISO standards and internal framework for all quality and service standards

* Implement processes to monitor and enhance service delivery and client satisfaction

* Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS

* Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities

Requirements:

* 3+ years of experience in account management or client services within the printing industry

* Strong understanding of print, creative and mailing solutions

* Excellent communication and interpersonal skills

* Proficient in project management software and Microsoft Office Suite

* Ability to manage multiple projects simultaneously while meeting deadlines

* Strong problem-solving skills and attention to detail

* Proven track record of achieving targets and managing client accounts effectively

* Customer-focused with a proactive approach to client service

* Ability to work independently and as part of a team