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Service Administrator – Join Steadplan’s Growing Team with Private Medical Insurance, Company Pension & On-site Parking

Steadplan Ltd is expanding, and we’re hiring a Service Administrator at our Burnley dealership. This opportunity has arisen due to continued growth, and we’re offering standout benefits including private medical insurance, a strong company pension scheme, and regular company events—all within a supportive and forward-thinking team environment.

About Us

Steadplan Ltd is a well-established group of MAN commercial vehicle dealerships strategically located along the M62 corridor, with sites in Burnley, Rochdale and Leeds. We’re known for our commitment to excellence across sales, leasing, repairs, and servicing of commercial vehicles. With a reputation for reliability and professional service, we pride ourselves on being a trusted partner in the transport and logistics industry.

About the Role

As a Service Administrator, you'll be the link between our valued customers and our technical team, ensuring every service experience runs smoothly from start to finish.

Your Responsibilities Will Include:

Communicating professionally with customers to organise servicing and repairs

Raising accurate and detailed job cards for technicians

Liaising across internal departments to coordinate work schedules and updates

Organising breakdown assistance through MAN Mobile 24

Planning service and MOT schedules to maintain vehicle compliance

Gaining repair authorisations, including providing cost estimates and securing purchase orders

Creating estimates and invoices using systems such as 1Link and other customer portals

What We’re Looking For:

A minimum of 2 years’ experience in a Service Administrator, Service Adviser, Customer Service or Receptionist position ideally within the automotive industry.

A confident, friendly communicator with strong interpersonal skills

Excellent telephone manner and customer service focus

High levels of organisation and the ability to work under pressure

Proficiency in Microsoft Office

A proactive, can-do attitude and willingness to take ownership of your workload

The Offer

Salary: Up to £32,000 (depending on experience)

Location: Nelson, Burnley (On-site, Monday–Friday, 08:30–17:30, 30-minute lunch)

Contract: Full-time, permanent

Benefits:

Private medical insurance

Company pension

Life insurance

Cycle to work scheme

Health & wellbeing programme

Company events

Store discounts

On-site parking

Bereavement leave

Referral programme

If you're an experienced and service-driven professional looking to be part of a respected and growing team, this could be your next great opportunity. Click to Apply