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Bodyshop Receptionist

Location: Droitwich, Worcestershire

Shift: Monday-Friday, 9am to 5pm

Salary: £26,000 per annum

Contract Type: Permanent

We are looking for a professional and approachable Receptionist to join our client’s bodyshop team in Droitwich. You will be the first point of contact for customers, ensuring a smooth and positive experience.

Role Responsibilities:

* Greet and assist customers both in person and over the phone, providing information and updates on repairs.

* Schedule vehicle bookings and manage drop-offs and pick-ups to maintain efficient workflow in the bodyshop.

* Handle customer and insurer queries, passing important details to the workshop team as necessary.

* Arrange vehicle recoveries when required.

* Carry out administrative tasks such as processing invoices for parts, excess charges, and sales.

* Regularly update customers on the status of their repairs.

* Perform ad-hoc tasks to support the bodyshop team.

Role Requirements:

* Familiarity with Bodyshop Management Systems (BMS).

* Strong IT skills, particularly Microsoft Office.

* 3 to 5 years’ experience in the accident repair industry or a fast-paced business environment.

* Basic knowledge of motor vehicles and the repair process.

* Excellent organisational skills, with the ability to multitask in a busy setting.

* Outstanding communication skills to effectively support the team and interact with customers.

* Knowledge of BSI standards and bodyshop administration is a bonus.

Why Join Our Client’s Team:

* Work for a company known for its strong values and high customer service standards.

* Be part of a supportive and dedicated team that values quality and professionalism.

* Showcase and grow your skills in a great working environment.

Commutable from: Birmingham, Bromsgrove, Evesham, Halesowen, Kidderminster, Malvern, Redditch, Solihull, Stourbridge, Worcester, Wyre Forest