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THE ROLE:

Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world.

Geographical areas of responsibility are:

End users - UK & Ireland, Group Companies & Partners - rest of world.
The role may require travel within the UK and overseas including offshore.
The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4).RESPONSIBILITIES:

Core

1st & 2nd level technical support for engineered systems and solutions.
Investigate complex technical problems & liaise with R&D in support of resolution.
Support for remote engineers, including outside of normal hours when on duty.Occasional

Assist with systems SAT, FAT and commissioning.
Provide on-site technical expertise.
Deliver training courses to end-users and internal personnel.
Nominated non-support activities required by the Technical Support Manager or Team Leader.SKILLS, KNOWLEDGE, AND EXPERIENCE

Required

Full UK Driving License
Excellent systems diagnostic and analytical skills
Wide ranging knowledge of PC and server hardware and operating systems
Relational database administration and support
High-level programming experience including SQL, C, C++, Visual Basic, dotNet
Networking and communications technologies and protocolsDesirable

Confident when talking with customers at all levels
Client/server architectures
Virtual machines and virtual networking
DCS and industrial process control systems
PLC hardware, PLC programming (IEC(phone number removed) and diagnosticsMinimum Formal Qualifications

HNC/HND with relevant Engineering experience