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Job Description: Senior Support Assistant

Responsible To: Service Manager/Team Leader or other Manager as designated by the company

Short Description: The Senior Support Assistant is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties: The SSA will be specifically responsible for:

1. Supporting the Manager or Team Leader in day to day operations of supported housing unit(s)

2. Maximisation of Service User interests by liaising with internal and external stakeholders

3. Maintenance and implementation of a person centred support plan for each Service User

4. Personal delivery of physical and mental support to Service Users

5. Maintain safeguarding the rights and dignity of each Service User

6. Routine communication of Service User development to interested stakeholders

7. Effective control of Service User financials

8. Fostering of a positive environment in which Service Users and staff actively engage

9. Regular conduct of open and transparent two-way communication with Service Users and staff

10. Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation

11. Delivery of training to subordinate staff to maximise staff competence

12. Attending and actively participating in review meetings

13. Successfully achieving the individual objectives set by the company

14. Enhancing current operations through continuous improvement

15. Provision of staff cover where appropriate

Generic Duties: In addition to specific responsibilities, the SSA also be responsible for ensuring:

1. the maintenance of confidentiality of all information unless otherwise permitted by management

2. full compliance with company’s vision, values, policies and procedures

3. compliance with legislation and GSCC Code of Conduct as reflected in company procedures

4. undergo training and professional development as directed by the company

5. work in a manner that promotes team work and a collegial environment

6. active and positive promotion of the company’s image and brand

7. other duties that may be assigned by management

Qualifications: The following qualification, skills and experience are required for this role:

1. NVQ Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 3

2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.

3. Competence in the use of Microsoft Office and Internet applications

4. Strong English spoken, listening and written communication skills

5. Full driving licence and use of own car to support Service Users