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1st Line Desktop Support

Salary: £24k – £28K

Location: Edinburgh – Morrison Street. 5 days onsite.

What you will be doing

* An ambitious, sustainable and established law firm is seeking a 1st Line Onsite IT Service Desk Technician who would be to provide technical support to all users of the firms IT systems.

* As the first point of call, you will be recording, monitoring, diagnosing, resolving and escalating any technical problems which arise.

* You will also be involved in the IT installation and deployment service and provide instructions on how to use this technology effectively and effectively.

Required skills

* Windows Server Operating systems.

* Office 365.

* Active Dictionary.

* Intune.

* A high degree of technical competence.

* Impeccable inter-personal and communication skills.

* Exceptional customer service experience.

* An IT qualification or previous IT experience.

Preferred Skills

* Qualifications or experience in ITIL Foundation, Azure Fundamentals, iManage and Aderant.

Requirements

* Candidates must be available for interviews between the 23rd - 27th of September and specifically on either the 30th September or 1st of October