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Role- Remote Customer Care Advisor

Salary- £12.50 p/h

Location- Remote

*Please be advised all successful candidates are required to travel into London to attend 2 training days in their head office*

Do you have a passion for offering fantastic customer service?!

Are you someone that enjoys problem-solving and finding solutions?

Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period.! You will be their first point of contact for their customers and through exceptional problem-solving skills and ability to use your initiative, you will handle various issues in a swift and timely manner.

KEY RESPONSIBILITIES

Responding to all customer enquiries within four hours
Dealing with all customer enquires; chasing deliveries, managing faulty returns/replacements
Handling all customer complaints
Ensuring customers are updated effectively
Logging any customer feedback that impacts other departments
Confidence in communicating through various channels including; Email and telephone
To be successful in the role

Strong communication skills on the phone and via email
Excellent grammar and spelling
Acts well in pressure
Ability to problem-solve and use own initiative
Previous customer service experienceOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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