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R13 Recruitment are excited to be supporting a well-known retail brand in their search for a Customer Care Coordinator to join their team on a temporary basis until Jan/Feb 2025. This role will require you to provide outstanding service to a range of customers.

Based in West Norfolk, this is a full time, temporary position. This is a fully office based position. You will be working 37.5 hours per week, 9am-5pm on a rotational shift basis. The offered salary is £12.18 per hour.

The day to day

* Handling incoming customer calls and dealing with their queries in a calm, efficient manner.

* Handling refunds and exchanges & processing related administration.

* Managing incoming and outgoing emails.

* Providing Live Chat support to customers.

You will have/be

* Proven customer service experience and administrative skills.

* Good telephone manner.

* Able take the initiative and make decisions that are right for customers.

* Work well within a team and communicate openly with others.

* Computer literate with experience of Microsoft Office.

* UK driving license and own transport is essential due to location.

How to apply

To hear more details about this fantastic opportunity please email your CV to Indiah Stannage – Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful