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Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between a company and its client base.

Reporting directly to the Sales Manager, responsibilities will include.

* Greeting customers and directing them to available mechanics

* Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs

* Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers

* Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up

* Provide customers with information and advice on warranty protections, potential cost savings

* Manage and oversee the dealership’s workflow and schedule

* Call customers to advise them about service changes or car pick-up times

* Maintain positive customer relationships to ensure repeat business

Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. With excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.

This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression