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Job Description:

To manage relationships with our customers and facilitate a highly effective customer journey from the point of order to the shipping of goods, working with the Production Controller, Buyers and Stores Team whilst achieving all KPI's and identifying any areas for improvement across the facility.

Main duties and responsibilities:

* Effective management of relationships with customers and colleagues.

* General data entry

* Sales order processing, monitoring and reporting.

* Issue order books and shipping schedules to customers.

* Manage customer enquiries and disputes and apply a proactive approach to problem solving.

* Expedite any items that are required for urgent shipments working with all departments to ensure customer requirements are met.

* Prepare reports by collecting, analysing, and summarizing information and trends.

* Participate in continuous improvement activity.

* Participate in daily meetings to communicate sales data and to maintain an awareness of potential influencing factors to incorporate into order schedule for customers.

* Contribute to sales forecasting and participate in weekly planning meetings. • Work collaboratively with the Production Controller to manage sales orders, processing and ordering.

* Monitor KPI activity (including Order Book KPI’s) and strive to improve achievement of targets and produce reports for relevant stakeholders.

* Write and update Standard Operating Procedures (SOPs) and train against them•

* Manage the recording and exchange of information and documentation using

* Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint).

* Adhere to all Health and Safety legislative and operational requirements.

Candidate requirements: Essential

* Advanced Microsoft Office experience and ability.

* Strong administrative acumen and data management/input experience.

* High attention to detail and accuracy.

* Demonstrable relationship management.

* Excellent communication skills.

* Ability to manage deadlines and conflicting priorities

Desirable

* Use of MRP system.

* Experience working in a manufacturing environment.

* Experience of working with sales forecasts