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1st/ 2nd Line IT Support Specialist

Pembrook Resourcing currently have an exciting role for a 1st/ 2nd Line IT Support Specialist with one of our clients, A well renowned dealership group within the area!

Overview

As our IT Support Specialist (1st/2nd Line), you’ll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it’s your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented

Responsibilities

* Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.

* Perform regular hardware and network checks to ensure optimal performance and security across all systems.

* Lead and manage IT projects, from software rollouts to system upgrades and security improvements.

* Troubleshoot and resolve IT issues efficiently to minimise downtime.

* Secure and maintain local networks, ensuring compliance with data privacy regulations.

* Train and support employees on new software, ensuring smooth transitions and adherence to best practices.

* Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.

The Individual

* 5+ years of experience in IT support, development, or a similar technical role.

* Proven problem-solving skills with a proactive approach to managing and improving IT systems.

* Strong communication skills, with the ability to explain technical concepts to non-technical staff.

* Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.

* Knowledge of network management, virtualisation, and intranet systems.

What we offer

* Competitive salary, reflecting your experience and leadership potential.

* An opportunity to work at a company recognised as a ‘Best Place to Work 2024’, where innovation, collaboration, and employee well-being come first.

* A key role in leading impactful IT projects, shaping the future of our technological landscape.

* Professional development opportunities, with a clear path to grow and lead within the organisation.

* Ready to take the next step in your career? Apply now to join Saxton 4x4 and lead the transformation of our IT department!

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