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Systems Support Engineer – Your Pathway to Manufacturing Automation Excellence! ?
Location: Cheshire West Area
Salary: £25k - £35k (Based on experience)
Perks: Laptop, Mobile Phone, Double Day Shift Pattern (6-2, 2-10)
Start Date: ASAP

Are you excited about the future of automation and looking to make a real impact in this fast-growing field? We’re expanding our team and looking for a Systems Support Engineer who’s passionate about automation, technology, and customer service. If you thrive on solving complex challenges and want to be part of a company that’s pushing the boundaries of what’s possible, this is the role for you!

Why This Role is Perfect for You:

⚙️ Be the Automation Expert: You'll be at the forefront, providing crucial support to our customers and helping them unlock the full potential of our automation solutions.

⚙️ Work with Cutting-Edge Tech: From setting up sophisticated automation systems to optimizing network communications, you’ll be hands-on with the latest tech innovations.

⚙️ Global Impact: Support customers across the world, ensuring they can achieve seamless automation in their operations.

⚙️ Dynamic Work Environment: Enjoy a flexible shift pattern (6am-2pm & 2pm-10pm) that allows you to balance work and life, while providing 24/7 global support.

What You’ll Be Doing:

Automation Support: Provide expert support to customers, helping them implement and troubleshoot our advanced automation systems. Full training will be provided on our bespoke systems.

System Configuration: Install and configure automation software, ensuring smooth integration into customer environments.

Device Integration: Support the setup, configuration, and commissioning of connected devices to ensure they meet performance specs.

Network Optimization: Establish and test network communications to ensure our systems operate at peak efficiency.

Collaborative Problem-Solving: Work closely with internal engineers and third parties to resolve complex technical issues.

Customer Training: Empower customers with the knowledge they need through comprehensive training sessions, both remotely and on-site.

What You’ll Bring to the Team:

Client-Facing Experience: You’ve worked in IT or system support roles and are confident in interacting with clients and end-users.

Automation Enthusiasm: A strong interest in automation technologies and processes, with a good understanding of TCP/IP networks, Firewalls, and related systems.

Willingness to Travel: Flexibility to travel up to 10% of the time, including the occasional overseas trip, as you help clients implement automation solutions.

On-Call Readiness: Be part of our on-call rota, ensuring clients are supported whenever they need it, with additional rewards for out-of-hours support.

Extra Skills That Make You Stand Out:

Experience with Microsoft SQL Server or scripting languages like XML, XSLT, and ASP.

Knowledge of software used in industrial automation.

Proficiency in a foreign language is a bonus!

Ready to Drive the Future of Automation?

Join us and become a key player in revolutionizing the automation industry. Apply now and take your career to the next level