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Regional ICS Account Manager 

Function: Customer

Location: Field Based Across North East and South Lancashire

Contract type: Permanent

Job Ref: 1078

Salary: £53,650 potential to rise to £63,118 over 3 years

Closing Date: Tuesday 31st December 2024

NHS Supply Chain currently has an opportunity for a Regional ICS Manager to join our team during an exciting period of Transformation.

The Regional ICS Manager will lead a team of ICS Managers across their sub-region. This is a leadership role within the Customer Engagement function of NHS Supply Chain. The successful candidate will develop, nurture and coach their teams to build mutually beneficial partnerships with clinical and non-clinical stakeholders which support the delivery of the NHS Supply Chain business plan which will unlock value for all.

Every day you will … 

Manage a team of Integrated Care Systems (ICS) Managers

Lead the BAU operational activities of the team

Develop ICS level plans to deliver value beyond savings across an ICS

Own the overall relationships with customers in their sub-region.

Build and develop a highly skilled successful team that operates with a strong culture, demonstrating NHS Supply Chain success profile behaviour expectations

Selling our Value Proposition at senior levels to position NHS Supply Chain as a Partner to the NHS

Act as point of escalation to use senior relationships to unblock challenges and drive strategic opportunities

Accountable for delivering growth / savings KPIs within their sub-region

Ensuring there is consistency in delivery of our service across every ICS to give the same customer experience, through sharing of best practice and holding peers to account

Engage at a broader and deeper level across our customer base, whilst influencing a complex business internally

Significant accountability and autonomy to build plans for customers and team to deliver success jointly

Deploying resource, prioritising activities, recruitment, limited budget decisions and performance management

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Car Allowance - subject to criteria

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Strong understanding of the NHS landscape

Strong leadership and performance management

Customer focussed approach

Influencing senior stakeholders both internal and external

Ability to work in uncertain/uncomfortable situations

Decision making and influencing senior stakeholders across the ICS

Holding strong internal networks and relationships to influence decisions successfully in the interests of our customers.

Commercial acumen

Uses comprehensive knowledge and skills to act independently while guiding and training others to identify ideal potential customers

Strong and effective communications skills

Able to manage complex situations

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at  who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number (phone number removed), to act as the management function of the NHS Supply Chain