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Customer Care Advisor

Start date - ASAP
Salary - £27,000
Location - Manchester - Altrincham - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home
Working Hours - Monday to Friday - 9am - 6pm - No Weekends

Why Join Us?

Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.

What You'll Do:

* Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email.
* Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction.
* Communicate Effectively: Handle customer queries via phone, email, and written correspondence.
* Ensure Compliance: Follow compliance processes to maintain service integrity.
* Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.

Key Responsibilities:

* Provide outstanding customer service on a day-to-day basis.
* Monitor and ensure SLAs are met for all customers.
* Develop and maintain effective communication channels with all departments.
* Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.

What We're Looking For:

* Customer Focused Individuals
* Attention to Detail: Meticulous in all tasks.
* Enthusiasm to Learn: Keen for continual development.
* Flexibility: Adaptable to undertake specific projects as required.
* Brand Advocacy: Promote companies culture and values.

Who You'll Work With:

* External: Contractors, Customers, Agencies, Clients.
* Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:

* Flexible approach to work.
* Desire to learn new skills and progress within the company.
* Inspire colleagues by setting a great example.

Ready to Make a Difference?

Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!

Apply Today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age