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Performance and Improvement Officer
Location: Agile / Grimsby or Boston
Salary: £34,427 per annum
LHP are really excited about their future vision and are looking for a Performance and Improvement Officer to work closely with the Performance Manager and be part of their dynamic Business Intelligence team.
The Performance and Improvement Officer will be responsible for producing and providing high-quality analysis and evaluation of performance data, and to provide insight and recommendations to support the strategic objectives of Lincolnshire Housing Partnership.
The Performance and Improvement Officer role is flexible under their agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at one of offices located in Grimsby or Boston, or somewhere else!
What is Lincolnshire Housing partnership like to work for?
At LHP, they’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of the customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.
What additional benefits will I get from working for Lincolnshire Housing Partnership?
* An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
* A Cycle-to-Work Initiative Promoting Personal Wellbeing and Environmental Awareness
* Discounted Shopping Vouchers through Westfield Health
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
* 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, let’s be there for each other!
What will I be asked to do as part of the role as a Performance and Improvement Officer?
* Use performance reporting to drive improvement, putting in place actionable plans for the operational functions.
* Establish good working relationships across the organisation at all levels and be able to positively influence.
* Support with managing the Performance Health Checks initiative, meeting with designated services to review performance and support with the identification of improvements.
* Production, validation, and submission of reporting requirements to the Regulator to Social Housing and HouseMark.
* Drive improved customer experience using customer insights and mystery shopping.
* Production and reporting of operational performance and analysis of trends for the respective service areas.
* Assist with the production of Board and Committee Performance Reports, providing analytical support on the performance data and for any ad-hoc reports requested by their Corporate and Executive leadership teams.
* Undertake quantitative and qualitative data analysis to produce service level reports, providing business intelligence, analytical detail and actionable insights.
* Leverage new technologies to support with analysis and insight production.
What skills, attributes and experience will I need as a Performance and Improvement Officer?
* Educated to degree level or equivalent experience.
* Excellent analytical skills with the ability to gather, organise and analyse large datasets with accuracy.
* Advanced Microsoft Excel skills.
* Knowledge and experience of data visualisation techniques or a commitment to develop (particularly PowerBI).
* Ability to tell stories with data that are engaging.
* Excellent written and oral communication skills.
* Strong organisational, time and project management skills.
* Experience of process improvement.
What opportunities will I have for progression?
At LHP they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.
They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression routes that would be applicable to your role are Performance Manager and Corporate Head of Risk and Assurance.
To Apply
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