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Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with higher needs groups. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.

Could you be the next Customer Service Administrator for our wonderful client?

Contract Type: Permanent

Working Pattern: Full-time, working 5 days per week - this will include some weekend work.

Hourly Rate: £12.21 per hour

Responsibilities:

Manage inbound and outbound calls to provide information, support, and assistance to customers
Handle customer inquiries and issues in a professional and empathetic manner
Maintain accurate and up-to-date customer records and documentation
Collaborate with internal teams to escalate and resolve complex customer queries
Coordinate with team to ensure the overall well-being of customers
Assist with scheduling appointments and coordinating transportation for customers
Contribute to the continuous improvement of customer service processes and procedures

Requirements:

Previous experience in a role that included providing excellent customer service
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathy and sensitivity when dealing with vulnerable people
Strong attention to detail and organisational skills
Ability to work effectively as part of a team
Flexibility to work on a rotating shift schedule
Proficiency in Microsoft Office Suite What we offer:

Positive and supportive team environment
Opportunities for professional growth and development
Working pattern that allows for a healthy work-life balance
Chance to make a real difference in the lives of vulnerable individuals
Hybrid working - work from home if required every now and then!If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website