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Advancing People Multilingual - Recruitment Specialists are Recruiting for a German & French Speaking Customer Advisor for their client based in Wolverhampton, West Midlands

As a German & French Speaking Customer Advisor it will be your responsibility to work with Customers based in the German & French speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

Accurately & professionally manage inbound calls
Deal with web enquiries in a prompt manor
Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
General administrative duties.
Taking receipt of returned product and managing the product through to investigation and closure of the issue.
To carry out translations as required.Person Specification

Fluent in German & French
Previous experience working in a customer service environment is desirable
Strong customer focus and professional approach
Excellent communication skills, both oral and written
Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
Ability to learn new systems and processes
Good computer skills
Positive "can do" attitudeThis is a full-time Permanent position offering an annual salary of £28,000 + attractive company benefits!

This role offers flexibility to work from home / Work Remotely 1 day a week.

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency