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Why Greencore?
We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.
We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn.
Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.

Why we embarked on Making Business Easier?
Over time processes have become increasingly complex, increasing both the risk and cost they pose, whilst restricting our agility. At the same time, our customers and the market expect more from us than ever before. Making Business Easier forms a fundamental foundation for our commercial and operational excellence agendas, whilst supporting managing our cost base effectively in the future.
The MBE Programme will streamline and simplify core processes, provide easier access to quality business data and will invest in the right technology to enable these processes.

Why is this exciting for your career as a Process Design Lead?
The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution of an enterprise-wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business.
You will be responsible for leading the design, optimisation, and documentation of business processes within the IT Services function. The Process Design Lead will work closely with cross-functional teams to ensure processes are aligned with business objectives, IT service management standards, and industry best practices.

What you'll be doing:

Strong background in process design, continuous improvement, and a deep understanding of IT service management (ITSM) frameworks (e.g., ITIL). You will play a pivotal role in improving the efficiency, quality, and effectiveness of our IT services
Leading the design and documentation of end-to-end IT service processes, ensuring they align with business goals, service management best practices, and regulatory/compliance requirements
Working closely with the business you understand process requirements and ensure that process designs meet stakeholder needs
Ensuring all processes are properly documented, including process flows, SOPs (Standard Operating Procedures), and work instructions
Defining and monitor key performance indicators (KPIs) for processes to assess efficiency, effectiveness, and overall service quality
Leading change management and training, you will ensure high adoption of new ways of working
Awareness of industry trends, emerging technologies, and process design methodologies to bring innovative ideas to process improvement
What we're looking for?

Strong experience in IT process design, improvement, or management, preferably within a large-scale enterprise IT environment. You will have proven experience in leading process design and optimization projects, with a focus on IT service management and operational efficiency

Familiar with industry frameworks and standards such as ITIL, COBIT, and other ITSM best practices

Experience in managing process changes, including stakeholder engagement, communication, and training

Proven experience in process mapping and business process modeling tools (e.g., Visio, Bizagi, or similar tools

Strong communication and interpersonal skills, with the ability to facilitate workshops, deliver presentations, and write clear documentation

ITIL Foundation (mandatory); ITIL Expert or Practitioner certification is a plus

Six Sigma or Lean certification, or equivalent process improvement methodology, is a plus

Project Management Professional (PMP) or Agile certification is beneficial

What you'll get in return:

Competitive salary and job-related benefits
Holidays
Car Allowance
Annual Target Bonus
Pension up to 8% matched
Life insurance up to 4x salary
PMI Cover
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platformThroughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career