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PERMANENT
Based in Milton Keynes
Salary - £24,500 pa
Office based
 
Our client based in Milton Keynes are a large independent retailer, offering a small and friendly team with scope to develop your skills and experience.
 
We are looking for a highly organised and customer focused ecommerce coordinator.  This role involves processing online orders, managing customer interactions via phone, chat and email, ensuring the smooth communication between suppliers, partners and branches throughout the UK.

Order Processing & Coordination
Handling orders from receipt to delivery
Dealing with customer queries regarding their orders, enquiries about product and services
Communicate effectively with suppliers and partner
Dealing with stock queries and return of stock
Calling existing customers to book appointments for sales or services
Following up on leads from marketing campaigns, website enquiries and past customers
Maintain accurate records on the CRM system
Dealing with quotations and converting quotations Good communication skills, able to engage with people of all levels.  The ability to multitask and manage workload efficiently in a fast paced environment. Good use of systems to include Microsoft Office.
 
Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
 
Altitude-Recruitment Limited is acting as an Employment Agency and Employment Business