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Head of Responsive Works (Social Housing)

Feltham / Hounslow

Permanent role Monday - Friday (Hybrid - Home/Office/Site)

Interim Circa £75,000 ( possible temp to perm ) day rates inside IR35

Full benefits package.

The company

The company are a wholly owned subsidiary of the London Borough of Hounslow Council and is established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. It is made up of three distinct service business areas:

Services - delivers first class repairs, maintenance, and facilities management.

Recycle - delivers refuse, recycling, and commercial waste.

Greenspace - delivers horticulture, conservation, and parks maintenance.

They are recognised as delivering outstanding services and placing the customer at the heart of all that we do. We are an innovative and entrepreneurial organisation that has an exciting strategy to grow our business and client base even further and in doing so, we can create even more profit with purpose for investment back into public services.

About the Job

Working as part of a team to provide a customer focused 24/7 365 days per week responsive maintenance provision, the primary purpose of this role is to lead, manage, challenge and support managers to deliver efficient and effective services.

Key Responsibilities include: -

* To lead the Residential Services operational Teams to achieve continuous improvement in the delivery of services and value for money.

* To lead and manage a team of supervisors and their associated employee groups in the delivery, inspection, scheduling, ordering and post inspection of planned works to tenanted, empty homes and other projects as required.

* To ensure efficient and effective responses are provided to all enquiries regarding planned programmes.

* To assist and deputise for the Head of Services as required.

* Proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason.

* Manage and monitor the cost and use of materials.

* Manage and monitor subcontractors when engaged in carrying our work on the company’s behalf.

* Work as one team to utilise the team efficiently and effectively.

* Liaise, communicate and work with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required.

* Understand, take responsibility for, and report performance, both financial and operational, internally and externally as required.

* Able to drive and hold a full driving licence.

* Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.

* These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.

Experience & Qualifications: -

* Relevant experience leading multi-disciplinary teams across multiple workstreams.

* Relevant experience in social housing repairs or a similar industry sector.

* Good level of numeracy, literacy, written, oral and communication skills.

* Strong IT skills

* HND / Degree or equivalent qualifications or experience in a construction related subject.

* Ability to create develop relationships with various stakeholders.

* Demonstrable commercial acumen and experience of managing budgets in range of £10-15m.

* Operational insight and be able to evidence innovation.

* Understanding of Health & Safety Regulations.

* Working knowledge of Asbestos policy & procedures.

* Application of Risk Assessments / Method Statements.

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful