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An Aftercare Officer is required to join a Not For Profit organisation in London, providing exceptional administrative and customer support in the Housing Management team.

Client Details

This is a respected large-scale Housing Association, with an emphasis on providing high-quality services and making a meaningful difference in the community. Based in London, they employ thousands of dedicated staff across various departments.

Description

Key responsibilities:

Managing communications between residents and defects/maintenance teams
Provide administrative support to the Secretarial & Business Support department
Manage contractor and resident relationships and provide excellent customer service
Experience of defects management
Handle and resolve any aftercare issues promptly and professionally
Maintain accurate and up-to-date records
Coordinate with other departments
Ensure compliance with all organisational policies and proceduresProfile

A successful Aftercare Officer should have:

A backgroud in the Housing/Property sector in a similar role
Experience in a client-facing customer-service position
Excellent communication and interpersonal skills
Strong organisational and administrative skills
Proficiency in using office software
A commitment to providing excellent customer serviceJob Offer

What's on offer:

An attractive salary between £33,000 and £37,000 per annum
12 month fixed term contract
A hybrid work model combining office and remote work
Generous holiday leave in addition to public holidays
An inclusive and supportive company culture committed to staff development
The opportunity to make a real difference in the Not For Profit sectorWe encourage all interested candidates, who believe they can meet these expectations, to apply for the Aftercare Officer position in London and join