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Redditch - £25-30,000 per annum - Full-time Monday - Friday

Our client in Redditch are seeking a full-time Customer Service Coordinator who will be responsible for overseeing and coordinating our new customer care strategy, ensuring that the company exceed expectations in relation to the quality of the overall service we provide.

What are the day-to-day responsibilities for this Supply Chain Coordinator role

Process and oversee customer sales orders via various sources (EDI, email, telephone).

Coordinate the processing of supplier purchase orders.

Manage supplier relationships to ensure service expectations are met.

Analyse supplier service levels (delivered vs ordered) and escalate issues as needed.

Assist with seasonal forecasting and planning to maintain optimal stock levels.

Ensure Just-In-Time (JIT) supplier capabilities align with demand.

Support new supplier and product setup, including IT system integration.

Monitor stock and inventory control, ensuring balance with customer demand and shelf life.

Analyse stock holding vs rate of sale to optimise ordering and minimize wastage.

Maintain accurate stock, collection, and delivery records.

Collaborate with internal logistics teams and third-party partners for timely collections and deliveries.

Provide sales/procurement data analysis for short-term customer demand forecasting

What skills and experience do I need for this Supply Chain Coordinator role?

Experience in a similar role, preferably within the food/retail industry.

Understanding of the procurement process and commercial supply chain operations.

Strong market awareness and industry insight.

Excellent communication skills, with experience liaising with suppliers and producers.

Knowledge of UK-based regional food suppliers and producers.

Ability to identify and develop new supplier/product relationships in line with quality and technical requirements.

Proficiency in Excel and Microsoft Office applications.

Highly numerate with strong attention to detail.

Ability to work both independently and collaboratively within a team.

Strong problem-solving skills and ability to take initiative.

hat's on offer for this Supply Chain Coordinator role?

Salary of £25-30,000 per annum

Working for a well-established company in Redditch.

Company pension 

Monday to Friday (min 25 hours to max 40 hours per week).

Training provided to include relevant product knowledge and company policies/procedures

Free on-site secure parking