Login to Apply

Customer Service Adviser

Cambridge, Endurance House

£26,753.70 per annum full time equivalent (35 hpw)

Permanent

Part time

Closing date: Midnight Sunday 27 October 2024

Interviews: Tuesday 5 and Friday 8 November 2024

We are currently recruiting 2 part-time Customer Service Advisers.

As a Customer Adviser, you are the first point of contact for our customers, providing a first-class customer-focused service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

Hours are flexible and will be agreed with successful candidates. Possible options are:

14 hours per week, working 7 hours per day, two days per week

21 – 27 hours per week, working either mornings, afternoons or full days

Salary £26,753.70 per annum full time equivalent (35 hpw) which equates to:

£10,701.48 per annum for 14 hours per week; and

£16,052.22 - £20,638.57 for 21-27 hours per week

We are looking for someone who has:

*

Previous experience in an administrative and a direct customer facing role essential.

*

Proven experience in negotiating confidently, demonstrating a calm, but assertive approach.

*

Professional telephone manner with excellent communication and listening skills.

*

Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.

*

Able to be responsive and make decisions in a timely and effective way.

*

Ability to contribute to the smooth running of the Customer Services team

*

Able to prioritise workload and meet tight deadlines.

*

Competent in MS Office packages (Word, Excel and Outlook).

What we can offer:

*

Employee discount scheme (retail, leisure, gym membership and fitness equipment)

*

Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

*

Employee Assistance Programme

*

Cycle to work scheme (salary sacrifice)

*

One day off a year to volunteer for a charity of your choice

*

30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

*

Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

*

Company sick pay

*

58p per mile business mileage allowance

*

Refer a friend scheme (£250)

*

Contributory pension scheme, which both you and CHS contribute to

*

Enhanced maternity and paternity leave

*

Flexible Working Policy

*

Flexitime

*

Full induction

*

Comprehensive free training and development opportunities with paid time off

*

Free onsite/nearby parking

For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager