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We're recruiting a Senior IT Technician to join a leading Managed Service Provider (MSP) based in Newcastle city centre. This is a hybrid role, offering a mixture of remote work, on-site support, and visits to client sites. The position offers a dynamic mix of project work and escalated ticket support, perfect for someone looking to advance their career in IT.

Senior IT Technician
Newcastle City Centre (Hybrid)
£30,000 - £40,000

The Role

As a Senior IT Technician, you'll handle 2nd and 3rd line support, providing solutions to complex technical issues and working on various IT projects. You'll be responsible for server management, network configuration, and working closely with clients on system implementations. A driving license is preferred for occasional client visits, but not essential.

Main Duties:

Provide 2nd/3rd line support for escalated IT issues
Work on IT projects such as server upgrades and network configurations
Support and maintain virtual environments (Hyper-V)
Troubleshoot and resolve complex technical problems
Assist with hardware and software setup, configuration, and maintenance
Ensure client systems' security and integrity
Occasionally visit client sites as requiredTech Requirements:

Hyper-V or other virtualisation technologies
Windows Server 2016/2019
Active Directory & Group Policy
Microsoft Office 365
Networking (DNS, DHCP, VPNs)
Backup and recovery solutions
Firewall and security solutions
Strong troubleshooting skills for both hardware and software issuesWhat's on Offer:

Salary of £35,000
Hybrid working (split between home, office, and client sites)
Pension plan
25 days annual leave plus bank holidays
Company-paid training and certification opportunities
Car allowance and mileage for site visits
Flexible working options
Health and wellbeing initiatives If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at Darcey . Obyrne @intechnologygroup . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy