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Do you have previous experience of leading a team within a customer service environment? Would you like to work for an award winning organisation? Would you like the opportunity to work within a business that has fantastic career progression?

Think Specialist Recruitment are delighted to be working with a leading company based within the Watford area. This company are at an exciting point of growth, and have an exciting opportunity for a Customer Service Team Leader to join their team.
This is a fantastic opportunity for a candidate with a similar background to join a successful and expanding team. The suitable candidate will need to have previous experience within a customer service environment, with experience of working as a Team Leader, experience of conducting 1-2-1's and be passionate about providing a high level of service.

Salary - £32,000 - £34,000 plus fantastic benefits including private pension, hybrid working after training, career progression and more.

Candidates must be able to get to the Watford office.

Some of the duties will include:

Working with a team of 6-8, ensuring they deliver the highest level of customer service
Act as the escalation point for the team
Mentoring the team
Treat customers fairly, and always looking for the best solution for customers
Gaining a good understanding of the whole business
Build good relationships with team members, as well as line managers and the wider business
Look to exceed customer expectations
Coach the team to be their best through all customer communication
Share best practice ideas and solutions
Appraisal and performance management of team members
Encouraging a positive team culture
Set team KPI's
Conducting 1-2-1's with team members
Highlight areas of concern as necessary
Assisting with the recruitment process, conducting interviews
The suitable candidate:

Previous experience within a similar position
Passionate about developing others
Polite and professional telephone manner
Excellent verbal and written communication skills
A positive leader with the ability to motivate
High level of attention to detail
Thrives when leading and working as part of a team
Must live locally to the Watford area

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support