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1st Line Support Engineer
Coleshill
£30,000 - £35,000
Company Profile
Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK.
What’s on offer?
* Mon – Thurs 09:00 – 17:30 (16:30 Finish on Friday)
* Holidays rising raising 1 days for every year of service
* Pension Scheme
* Parking on site
What will you do as a Support Engineer?
* Configuring phone lines and numbers
* Processing and provisioning phone line and broadband orders
* Reporting service issues to suppliers through escalation chain
* Liaising directly with customers and stakeholders
* Receiving and actioning customer service tickets via CRM system
* Collaborating with all business functions to provide the best service
What do you need as a Support Engineer?
* Background in a Telecoms or IT service desk environment
* Knowledge of Broadband and network provisioning
* Familiarity with CRM & ticketing systems
* Happy to work 5 days in office
* Motivated and engaging in a dynamic team environment
* Confident and clear communicator within a busy service environment
Job ID: 8800