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IT Helpdesk Analyst

Starting Salary: £30,797 per annum
Hours: Full time (37 hours per week)
Enhanced Annual Leave: 25 days per annum (plus bank holidays & Christmas shutdown)
Annualised Hours: Working extra hours means taking extra leave!

Are you looking for an exciting and varied role, where you will be working with a team of technical staff to provide user support and technical assistance to all users of the councils’ business applications? Where you will be investigating and resolving problems, and accurately and clearly documenting fixes to technical issues?

Do you have an ITIL Foundation qualification and demonstrable awareness of ITIL best practice? Do you have extensive experience of supporting digital services in a large organisation and providing first line support to complete incidents and requests effectively and to the users’ satisfaction?

If you answered yes to the questions above, then you should apply for this opportunity at South Oxfordshire and Vale of White Horse District Councils, where you will be:

• Providing first line support for resolving application issues, ensuring timely and accurate communication in line with service level agreements.
• Analysing, diagnosing and resolving technical and system issues in accordance with the councils’ Information Technology Infrastructure Library (ITIL) processes.
• Specifying, implementing, installing, and configuring new third-party line of business applications to ensure that the solutions meet the needs of the service area.
• Writing and maintaining technical documentation in accordance with the councils’ Information Management standards.

A full list of the important duties this role provides can be found attached within the IT Helpdesk Analyst job description.

Thank you for taking the time to read our advert, we look forward to receiving your application.

Closing date: 29 September 2024
Interview dates: Week commencing 7 October 2024

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