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Location: Kings Norton
Salary: £33,509.00
Hours: 40 hours per week

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks

* Leading and managing and team to achieve and exceed SLAs

* Distributing work orders and ensuring the workload of the employees

* Steering, coordinating, and implementing processes as well as planning the daily business activities

* First point of contact for all process and technical faults and forwarding of reports to the involved departments

* Identifying issues or problems and initiating corrective measures and success control

* Ensuring SLA compliance

* Working in the SAP system

* Participating in resource planning (staff and infrastructure)

* Creating and evaluating reports

* Ensuring the quality and service level specifications

* People management activities

Your Profile

* Experience of working with computerised systems

* Experience and understanding of working in a temperature-controlled environment an advantage

* Able to demonstrate reliability, good time management and organisation skills

* Good written and verbal communication.

* Good numerical skills and record keeping skills.

* Able to demonstrate excellent attention to detail.

* Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.

* Strong customer focus.

We Offer

* 22 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days

* Pension contribution

* A life assurance policy that pays out 4 x Salary

* Employee Assistance Programme that provides you with confidential support, information, and advice to help you

* Employee Discount Scheme through Benefit Hub

* Free car parking