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Role Purpose 
You will report to the Business Rates Support & Development Manager and work within a small Systems Team providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems. This role requires the ideal candidate to have experience in working within a Revenues and Benefits environment using both the Capita One Revenues and Benefits system and Enterprise.

Responsibilities

Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support & Development Manager on all system related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis.
Manage the Revenues and Benefits year end reconciliation and annual billing process as directed. Ensure accurate bills and benefit award letters are produced in line with legislation. •
Take action, respond to and provide technical advice on user enquiries including complex enquiries. 
Manage all third-party contract relationships. Ensure rigorous monitoring of third-party contract performance by regularly reviewing KPIs, implementing regular reporting and performance reviews

Requirements 

Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax and Business Rates.
Excellent knowledge of Housing Benefit subsidy.
Experience working in a housing association or council
Direct line management experience 
A detailed understanding of a customer focussed approach to assist with system faults and queries from users.

Contract 

Initial 3 to 6 month ongoing contract with the opportunity to extend 
Paye via Umbrella 
Monday to Friday 9am to 5pm (Hybrid position)

This period closes on Tuesday December 3 2024 at 12:00.

If you are interested in this position AND meet the requirements, APPLY NOW