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Bishops Stortford

Ref: VA2332

#OFE

Join Rye Street, Bishops Stortford as a Customer Service Advisor!

Are you passionate about delivering outstanding customer service? Rye Street, powered by Steer Automotive Group, is seeking a Customer Service Advisor to join our front-of-house team at our Bishops Stortford site.

About Us:
Rye Street is part of the highly regarded Steer Automotive Group, known for our dedication to excellence, innovation, and customer satisfaction. We strive to exceed customer expectations at every step, and we’re looking for a professional and friendly individual to help us uphold our high standards.

About the Role:
As a CSA, you’ll be the first point of contact for our customers, ensuring their journey is smooth and stress-free, whether in person, over the phone, or via email. You’ll play a key role in managing customer inquiries and supporting our team to ensure vehicle repairs are handled with care and efficiency.

Key Responsibilities:

* Greet and assist customers in a professional and welcoming manner.

* Manage the entire customer experience, addressing inquiries, complaints, and resolutions.

* Answer and direct high volumes of phone calls.

* Keep customers updated on their vehicle’s repair progress.

* Maintain a clean and organized reception area.

* Handle administrative tasks, including updating records and filing paperwork.

* Communicate with insurers and ensure timely and efficient service.

About You:

* Driving Licence: Holding a full driving licence is extremely advantageous for moving vehicles and commuting to work.

* Experience: Previous experience in a busy customer service role, ideally in the motor industry or insurance sector, is highly desirable.

* Customer Service Skills: Excellent communication skills with the ability to manage high call volumes and desk-based work.

* Organisational Skills: Strong attention to detail with the ability to multitask in a fast-paced environment.

* Computer Proficiency: Confident in using MS Office and other computer systems.

Why Join Us?

* Be part of a supportive, friendly, and professional team.

* Enjoy career growth opportunities within an expanding and successful company.

* Competitive salary and benefits package.

If you're looking to advance your career and thrive in a customer-focused role, we’d love to hear from you! Join us at Rye Street, Bishops Stortford, and make a real difference in the automotive industry