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Role: IT Support Engineer

Location: Warwickshire

Salary: Up to £40k (Depending on Experience)

Experience Required:

Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent

Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus

Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security

Excellent troubleshooting and problem-solving skills

Proven experience in technical support or a related role, with a focus on Azure cloud services

Strong problem-solving skills and ability to work well under pressure

Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences

Excellent communication skills for effective client interaction

Ability to work collaboratively in a team and adapt to evolving technologies

Proactive and self-motivated, with a keen attention to detail

Key Responsibilities:

* Microsoft Azure Cloud

Manage and troubleshoot Microsoft Azure Cloud services

Manage and monitor Azure cloud environments, ensuring optimal performance and security

Deploy and configure virtual machines, storage, and networking components in Azure

Implement and optimize Azure resources for scalability and efficiency

Work with Azure Active Directory and Office 365 Admin Portal for user and group management

Understanding of SharePoint and OneDrive for business

Work with Microsoft ADR and MABS systems

Work with Exchange 365

* Infrastructure Management

Administer Windows servers, Domain Controllers, and Active Directory

Configure and manage inTune for device management

Oversee/configure WatchGuard WiFi access points and Firewalls

Oversee/configure Aurba HP VLAN configurations

Work with the I.T. Manager to help execute system upgrades and implementations

* Networking and Security

Maintain and troubleshoot TCP/IP, DNS, and general network-related issues

Understanding of routers/switches

Understanding of Firewalls/Gateways

Implement and manage VPN solutions, SSL and IKEv2

Manage shared drive via NTFS permissions

* Monitoring and Reporting

Monitor and manage shared drives, ensuring optimal performance

Manage Engine Endpoint Central unified management system

* Desktop Support

Provide desktop support for end-users, resolving hardware and software issues

Support escalated support tickets from other team members

Configure and troubleshoot desktops, laptops, mobile devices

* Server Room Operations

Experience in working in Server rooms, ensuring hardware reliability and uptime

APC UPS setup and configuration

Dell Servers hardware configuration/upgrading

* Access Control

Knowledge and experience with Paxton Access Control systems

General Responsibilities:

Technical depth of knowledge and critical thinking

Contribute to continuous improvement within the business

Report to board level on health status and risks of function

Stay abreast of industry trends, movements, requirements and innovations looking for opportunities to enhance the functional offering

Drive and maintain a positive internal culture and reputation of the function, and the wider business

Actively contribute to knowledge capture and sharing

**Sponsorship is not available so you must have the full right to work in the UK both now, and in the future