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Location - Manchester
Contract type - Permanent
Hours - favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Salary - We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on-site gyms as well as many social events, awards ceremonies and treats throughout the year.
X1 Sales and Lettings are looking for an articulate, experienced and accomplished Senior Account Manager to oversee a landlord portfolio in our vibrant and friendly Manchester branch.

Welcome to X1

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best).

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We’re passionate about what we do, and we’re honoured by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey.

In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West.

We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognized us as Lettings Agency of the Year.

The Role

As a Senior Account Manager, you will oversee operations of Landlord investments ensuring these are managed effectively and maximising value for both the client and company. Your organisational abilities and strong communication skills both internally and externally will contribute to the overall success of your client investments, and market reputation of X1 brand. You will be a positive representative of the company and carry a polite and professional approach in all communication. You will have a strong business acumen, have a pro-active approach and excellent attention to detail. You will work alongside a team of other Senior Account Managers who will support you and share the same goal.

Some of the role responsibilities are as below:

• Ensure landlords receive impeccable customer service and contribute towards positive brand reputation
• Proactively working with Landlords to understand investment portfolios and generate new business opportunities
• Co-ordinate with internal teams regarding all aspects of Landlords properties performance
• Review the financial performance of your sites monthly
• Communicating with Landlords regarding all aspects of their properties and performance in line with SLAs
• Property visit for voids to gather appropriate landlord and property management feedback and co-ordinate with team on marketing and dressing
• Responsible for ensuring all notes added to internal system(s) following any Landlord comms
• Appropriately authorising maintenance charges in line with SLAs
• Responsible for ensuring high value works are completed to a satisfactory level
• Responsible for all fees charged to landlords
• Ensuring the portfolio is bringing in all avenues of revenue
• Conduct property viewings with Landlords and Investors
• Become expert in market and local competitors to appropriately advice landlords
• Ensuring annual rent reviews in line with market rate
• Submitting weekly stats to senior leadership team
• Complaints handling
• Responsible for ensuring all properties and Landlords are compliant

About You

• Strong business acumen
• Property experience - ideally ARLA qualified or willing to work towards
• Extremely strong communication and customer service skills
• Ability to build relationships and rapport with all clients and customers
• Professional, positive and enthusiastic approach
• Excellent phone etiquette
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Well presented
• Excellent organisational skills
• Proficient technically

If you are an ambitious, organised, engaging property professional then we would love to hear from you and have you join us on our journey.

You may have experience in the following: Property Manager, Lettings Manager, Portfolio Manager, Account Manager, Senior Property Consultant, Property Investment Manager, Estate Agency Manager, Client Relationship Manager, Real Estate Operations Manager, Property Account Manager, Senior Lettings Consultant, Leasing Manager, Real Estate Portfolio Coordinator, Client Success Manager, Tenancy Operations Manager, Residential Property Advisor, Customer Success Manager, etc.

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