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Service Manager

We are seeking a passionate and experienced Service Manager to lead and inspire a team providing outstanding supported living services.

Position: Service Manager

Salary: £35,137.71 (Rising to £36,358.34 after 18 months based on performance)

Location: Derby

Hours: Full-time, 37.5 hours per week, Monday to Friday, 9am - 5pm

Contract: Permanent

Closing Date: 25th April 2025

About the Role

As Service Manager, you will be responsible for the operational delivery of two key supported living schemes in Derby:

Centenary House is a supported living scheme for customers with high risk, complex needs.
Newstead House is a supported living scheme for women at risk, with low/medium needs.

You will provide motivational leadership to a dedicated team, ensuring a safe, customer-focused environment. Your role will include managing resources, budgets, staff development, and ensuring compliance with all regulations, as well as fostering strong relationships with external stakeholders.

Key Responsibilities

Lead and manage a team, fostering a positive work environment that promotes wellbeing and high performance.
Oversee the day-to-day operations of Centenary House and Newstead House, ensuring that service delivery is aligned with customer needs.
Manage service budgets, ensuring effective resource allocation and cost control.
Develop, implement, and monitor person-centred support plans for customers.
Maintain a high standard of communication and reporting, ensuring all documentation is clear, accurate, and up-to-date.
Ensure compliance with health and safety legislation, safeguarding, and all relevant regulations.
Lead on the recruitment and development of team members, providing training and coaching to maximise their potential.
Handle tenancy and housing management tasks, including rent collection, welfare checks, and property maintenance.
Build and maintain strong relationships with key stakeholders, including local authorities, housing providers, and community services.

About You

We are looking for someone who is:

Experienced in managing teams within a supported housing environment, especially with vulnerable or diverse groups.
Highly organised with strong project management skills and the ability to juggle priorities effectively.
A confident decision-maker with excellent conflict resolution skills.
Passionate about delivering quality services, with the ability to empower and motivate your team.
Skilled in using IT and databases, with experience in reporting and data analysis.
Knowledgeable in the principles of support services, and committed to driving service improvements.

Desirable:

Experience of managing contracts and achieving KPIs.
Financial management experience, including budget oversight.
A recognised care or housing qualification.

About the Organisation

You’ll be working for a housing association with a difference – enhancing the everyday for all their customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and they need the best people on board to help us.

Benefits include:

Competitive pay & generous pension 
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
And much more

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues. They are a Disability Confident Employer and operate a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Other roles you may have experience of could include: Regional Manager, Housing Services Manager, Care Services Manager, Supported Housing Manager, Operations Manager, Senior Service Manager, Social Care Manager. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation