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MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis.
Key Responsibilities:
* Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
* Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
* Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
* Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
* Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions