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Store Manager | Cheltenham | Luxury Retail | Up to £45,000 + Bonus

Are you an experienced Store Manager with a passion for luxury retail and delivering unforgettable customer experiences? We're recruiting for a prestigious lifestyle brand known for its quality, craftsmanship, and timeless style.

This is an exceptional opportunity to manage a beautifully curated store in Cheltenham and take the lead in driving sales, leading a high-performing team, and delivering exceptional customer service in a fast-paced luxury retail environment.

If you're ready to bring your leadership skills, retail expertise, and keen eye for detail to a premium retail setting, this role is for you.

Why Apply?

Salary up to £45,000 plus performance-based bonus

Generous staff discount and full uniform provided

25 days holiday (increasing with service) plus your birthday off

Enhanced maternity and paternity pay

Exciting opportunities to support brand events and seasonal launches

Career development in a growing luxury retail management setting

What You'll Be Doing:

Lead all aspects of retail management, store operations, and team performance as the Store Manager

Drive results through confident sales leadership, owning store KPIs, and ensuring consistent performance

Provide personalised, high-touch customer service through CRM tools and clienteling, building loyalty and encouraging repeat visits

Champion customer service excellence, maintaining a luxurious store ambiance from scent and lighting to styling advice

Lead your team by conducting floor walks, overseeing product presentation, and coaching team members daily

Take responsibility for key operational duties, including scheduling, stock control, and contributing to P&L management

Drive visual merchandising, ensuring the store reflects the current campaigns and seasonal collections

Proactively manage customer feedback, VIP appointments, and deliver service with professionalism and warmth

Play an active role in recruitment, onboarding, and training new talent, developing a high-performing team

Collaborate with head office and wider business functions to uphold brand standards and communicate feedback from the shop floor

What We're Looking For:

Previous Store Manager or senior retail experience within a luxury retail environment

A strong leader with excellent team management and coaching abilities

Commercially astute with experience in managing P&L and driving store success

Passionate about delivering exceptional service and creating memorable customer experiences

Skilled in visual merchandising and elevating the in-store experience

Proficient in using CRM and clienteling tools to build long-term customer relationships

Experienced in recruitment and training, with a focus on building a motivated, high-performing team

If you're an ambitious Store Manager seeking your next step in luxury retail, we'd love to hear from you.

Apply now to take the next step in your retail management journey.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

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