Login to Apply

Red Recruitment is looking for a FI Claims Handling Team Lead to join their client's Commercial Claims Team.

As the Claims Handling Team Lead, you'll be responsible for overseeing a team of claims handlers, ensuring that cases are managed efficiently, fairly, and with the highest standards of customer service. You'll provide guidance, support, and development to your team, while also acting as a point of escalation for complex claims.

You will be able to work from home frequently with travel to the Taunton, Bristol or London office as and when required.

You should have experience in FI claims to be considered for this role.

Benefits and Package for a FI Claims Handling Team Leader:

Salary: Competitive
Hours: Full-time
Contract type: Permanent
Location: Remote (The offices are based in London, Bristol and Taunton)
Once a quarter family day, this often takes place in their office
Excellent progression opportunities
Values that align to their employees
Culture based on client service, professional excellence and DE&IKey Responsibilities of a FI Claims Handling Team Leader:

Leading, motivating, and supporting a team of claims handlers to achieve performance targets and service levels
Monitoring workflow and allocating resources to ensure timely and effective claims processing
Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure
Providing support to underwriters including advising on claims-related information, updating on trends, and attending claims review meetings as required
Ensuring full compliance with all service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance
Handling escalated or complex claims with a focus on resolution and customer satisfaction
Assisting in the mentoring, training and development of Claims Handlers, Assistant Claims Handlers, and Technicians
Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reducing the level of non-value added tasks undertaken by Claims HandlersKey Skills and Experience of a FI Claims Handling Team Leader:

Proven experience in a claims handling role, ideally with leadership or supervisory experience, is required
Strong knowledge of claims processes, legislation, and regulatory requirements
In-depth understanding of FI claims is essential
Appropriate technical expertise and analytical skills
Coverage knowledge with the ability to make own determination/challenge lawyers
The ability to lead by example and inspire others
Excellent communication, problem-solving, and interpersonal skills
You should be a strong team player who identifies and proposes solutions to problems
The ability to develop excellent working relationships with a variety of internal and external stakeholders is required
Experience using Microsoft Word, Excel, Power Point, Outlook and ECF is requiredIf you have the relevant skills and experience required, and are interested in this position, please apply now!

Red Recruitment (Agency)