Login to Apply

About the role

Role Summary

Purpose:

At Town & Country we are committed to aiding vulnerable individuals who need support to live well and independently. We provide specialist housing, care, and support to people who are socially excluded, disabled, unwell or homeless.

This role coordinates the delivery of Disabled Facilities Grants and other home adaptations by providing information and guidance to promote independent living.

The post holder will conduct customer visits, completing support plans and any necessary grant or loan documentation required and support our customers throughout the grant and adaptation process, from initial contact to completion.

With a keen eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying customer base.

What will you be doing?

Role Specific Responsibilities

Be responsible for, and integral to the whole grant, loan or private works process and will assume full responsibility for the delivery of the service in both a visiting and administrative capacity.

Manage a caseload of customers and provide them with support in either their own home or at an alternative venue if required.

Clearly explain the remit of the service to a range of customers and other professionals as appropriate.

Assess circumstances, ownership, and income in order to advise on appropriate welfare benefits and funding for works required.

Maintain administration of customer files as required by the service and to enable the preparation of reports and statistics.

Accurately input customer data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators.

Ensure that notes about the customers are factual and free from personal opinions.

Act as the central liaison/keyworker for customers who are within the grant or loan process.

Liaise with external bodies, attend case review, and update meetings, as required.

Assist with processing invoices, and undertake any other financial responsibilities as required by the role.

Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare, and risk concerns in accordance with Town & Country’s policy.

All staff working for Town & Country have a statutory duty of confidentiality to protect customers and any personally identifiable information only use it for the purposes for which it was intended.

General

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards
.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

• To participate in training, attend other meetings, and staff events as required.

• Be an effective member of your team, presenting a positive impression of your section and the Group.

• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

About You

Education & Qualifications

Evidence of a good educational standard, including GCSE English and Math's.

Key Skills & Competencies

Experience of providing support to the designated customer group either in a volunteering or professional role.

Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals.

Up to date knowledge of welfare benefits for the designated customer group.

Knowledge of related services provided by the statutory and voluntary sector.

A willingness to work in a flexible manner as the service requires it.

To be willing to train and gain qualifications to enhance own ability to undertake role.

Able to work in other office locations as required.

Empathy and understanding of the customer group we work with and support.

A satisfactory enhanced DBS check is required for this role.

Behaviours

Excellent verbal and written communication skills

Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.

Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.

Understanding of confidentiality and data protection issues.

Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.

Ability to collaborate and work as part of a team.

Why Choose Us

* Contributory pension scheme 4% to 10% matched contributions

* Hybrid working

* Free onsite car parking

* Life assurance of 4x annual salary (Terms and Conditions apply)

* 30 days annual leave in addition to bank holidays

* Two volunteer days per year

* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

* Extensive annual Staff Wellbeing programme

* Enhanced maternity, paternity, and shared parental leave provision

* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

* Annual flu vaccinations

* Access to an extensive range of corporate discounts on shopping, travel & days out

* Social events, including lunchtime walking, rounders, festive Fridays

* Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Do the Right Thing

Pull Together

Celebtrate Diiversity

Love New Idea

Be Kind

Keep our Promises

Equal Opportunities Statement:

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Tuesday, 14 January 2025

Interview Date:

Wednesday, 15 January 2025