Login to Apply

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support Coordinator to join our Team in Bromley, London.

Key Responsibilities

Quality

Actively identify/implement innovation across the contract to enhance performance and continue to meet client
expectations.

Assist the onsite team with financials and reporting.

Ensure all account KPI's are met.

People and Development

Promote and maintain CBRE culture throughout teams.

Ensure all site team training courses are booked in prior to courses running out.

Review and process timecards weekly through MyTime, including a project overtime tracker to high accuracy.

Review and accept activities weekly on MyTime.

Communicate effectively and build/maintain relationships at all levels with internal and external customers

Answer calls and emails in a professional and timely manner.

Attend and participate in any relevant training courses.

Attend regular role specific meetings in order to share best practice.

Contract

Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.

Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place.

Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which
are chargeable.

Know the financial model of the contract and be able to determine how the financials should be ran

Finance

Ensure integrity of financial transactions for contract.

Attend and actively participate in weekly finance meeting with Account/Engineering Manager and Customers,
building Customer relationships.

Review and raise quotations approved from the Account/Engineering Manager, keeping record and sending for
Customer approval in a timely manner.

Maintain the EW Tracker / Webquote.

Attend a weekly "Works in Progress" meeting with the onsite Facilities Manager.

Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra
works, maintaining records in a timely manner.

Raise Maintenance Purchase Orders and liaise with the site Chief Engineer in preparation for these Purchase
Orders and for them to go out prior to contracts ending.

Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.

Daily review and process sub-contractor invoices via the unmatched and referral reports ensuring swift supplier
invoice payments.

Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct
margin.

Raise yearly maintenance orders.

Run and review open purchase order report (OPO) weekly, chase as required and implement updates as
necessary.

Run and review Aged WIP Report weekly, chase as required and implement updates as necessary.

Completion of weekly / monthly reports sent from the EMEA Lead Contract Support in a timely manner.

Raising own reports on finance system when required.

Receipting of purchase order lines.

Forecasting and WIP chases.

Ensuring correct submission of Overtime for the site teams.

Management of 2 x finance systems.

Communicate with the building landlord and facilitate cross-charges between accounts.

Dimensions

Employed within Bank of America Services in a strategically important & highly prestigious account

Interface with tenants and clients at all levels.

Integrate fully with all different CBRE departments to ensure seamless delivery of services

Accountable to Leader and the accounts management team.

The post holder does not have any directly reporting staff

This post carries no direct budgetary responsibility

Understand and demonstrate CBRE RISE values

Personal Experience / Qualifications / Skills

A good basic education is essential, with good written and spoken English and basic Mathematics skills

Customer Service skills are essential to this role

Attention to detail is a must

Good verbal communication skills

Responsiveness is a must

Committed to the delivery of excellent customer service

It is essential staff are self-motivated and promote a "Can do" customer attitude at all times

Personal Attributes

Able to work on their own initiative

Good customer liaison skills along with a front of the house mentality.

Have a can-do attitude and flexible approach

Additional Details:

Functionally reports to the Lead Contract Support
This role has no direct reports although working collaboration with Finance, Procurement, Facilities Management,
Engineering teams alongside our cleaning and fabric vendors.
This position also helps with cover on a weekly basis for our sites in Camberley and Chester.

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

#GWSEMEA