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OPERATIONS COORDINATOR

COMPANY OVERVIEW

Our client has been in operation since the mid 1800s with over 500 employees.

They service the agricultural, construction, fire & security and ground care industries specialising in service, maintenance and groundcare machinery.

They are a family-owned business, who pride themselves on their supportive and caring culture

JOB PURPOSE 

Our clients Pro Agri and Groundcare divisions in Stockbridge are looking for their next working Operations Coordinator to join the team for this combined role. Reporting to the after sales and depot Manager, this key role involves identifying customers’ needs and responding as necessary, determining priorities and allocating jobs to workshop staff.

JOB SPECIFICATION 

Taking service calls and assist in distributing workload
Updating customers on progress obtaining work authorisation
Creating job cards and invoicing jobs in a timely manner
Service and parts administration
Providing service quotes and upselling aftersales
Monitoring work in progress to ensure timely job completion and invoicing
Assist with depot operations
Help maintaining health and safety records
Dealing with warranty administration

QUALIFICATIONS & SKILLS

You will be IT literate
You will have strong numeracy skills.
You will be able to demonstrate a proven track record of excellent communication skills
You will have an organised and diligent approach and the ability to work to deadlines
Technical experience, or knowledge of construction, agriculture, or groundcare would be advantageous.
Full UK driving Licence

SALARY & BENEFITS

It is our clients philosophy to try to do everything they can to ensure that everyone working for them is happy and gets pleasure and satisfaction from their work. They are committed to training and developing their employees to enable them to achieve their maximum potential. They also provide the following:

£28,000-£30,000 depending on experience
Market surveyed salary – reviewed annually
Employer contributory pension/ death in service cover
Share Plan
Division cross-sell incentive scheme
Staff accounts at every branch with discounted prices
Extra holiday entitlement – after a certain number of years
Company sick pay after qualifying period
Role-specific company clothing/uniform
Recognition and support for health and work-related well-being

Please call Tom on (phone number removed) for more information or email a copy of your CV to (url removed) in order to prompt a call back