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Customer Service Team Leader
Leading Manufacturing and Supply led business
Leeds Area - East / Outskirts
£35,000 - £38,000Client Details

Page Group are delighted to be working in partnership with a leading manufacturing & supply led business who support the construction industry, who are now looking for a Customer Service Team Leader to join them at their offices in the East Leeds area

Description

Provide direct leadership and support to between 5-8fte within a Customer Service Team
Ensure Customer Orders are assigned and processed in line with service level agreements
Ensure a world class level of service is provided to customers at all times
Take ownership of any escalated customer issues
Identify areas of process failure or under-performance, providing recommendations to improve process and procedures
Work closely with wider business including, production, logistics, sales and finance
Keep customers updated and informed with the status of their ordersProfile

Experience in a similar customer service team leader / manager role
Ability to manage and drive performance
Customer Focused
Use of CRM systems (SAP Desirable)Job Offer

The role of Customer Service Team Leader will join a business based in East Leeds and offers free parking.

Salary on offer between £35,000 & £38,000 plus extensive company benefits which will be disclosed at a further date