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Position:

Team Leader/Trainer - Contact Centre Onboarding & Embedding Specialist

Location:

Warrington

Salary: £30K

Working Hours/Shift Pattern:

Working hours will be 37.5 hours per week worked Monday – Friday between the hours of 08:00 to 18:00.

Company:

Dynamic and innovative communications group with a large heritage in print. Acting as a conduit between clients and their customers, across every inbound and outbound channel.

With offices in Warrington and Central London also, they are committed to delivering exceptional service to their clients.

The Role:

This hybrid Team Leader and Trainer position combines operational leadership with hands-on training responsibilities to ensure seamless onboarding and effective embedding of new team members within their contact centre environment.

In this role, you will support the development of a skilled, confident, and cohesive team, fostering an environment where new and existing employees can thrive.

As a leader, you will oversee daily operations, provide real-time support, and manage escalations.

As a trainer, you will focus on designing and delivering tailored onboarding and embedding programs to ensure that all new team members feel integrated, capable, and ready to succeed.

Requirements:

* Proven experience in customer service, training, or team leader role within a contact centre

* Experience in onboarding, embedding, and training programs, ideally within a fast-paced or customer-focused environment

* Proficient in CRM software, contact centre management tools, and training technology