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Location: Edinburgh/ East Scotland
Reports To: Regional Service Manager
Job Type: Full-Time
About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary: We're looking for a Service Engineer based in East Scotland/Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Key Responsibilities:
* Ensure agreed Franke UK Technical Standards and Processes are adhered to
* On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
* Highlight Technical skills gap.
* Highlight customer skills gap.
* Managing stock levels
* Managing customer relations at a site level
* Keeping up to date with all company admin and courses
* Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements:
* Ability to demonstrate an understanding and experience in remit of the Field Engineers role
* Minimum 2 years’ experience working in the coffee machine or vending industry
* Competent using phone and laptop
* Excellent communications skills.
* Personal integrity.
* Analysing and prioritising skills.
* Understand when to inform and when to escalate issues.
* Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
Why Join Us:
* Opportunity to work in a collaborative and innovative environment.
* Professional growth and development opportunities.
* Competitive salary and benefits package.
* Be part of a company committed to excellence and innovation.
REF-(Apply online only)