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RESPONSIBLE FOR: Supporting the commercial team with business initiatives and supply chain issues. Managing day-to-day administrative account tasks with the aim of eventually handling full customer-facing responsibilities. This includes account administration, pricing input, forecasting accuracy, and data analysis, in collaboration with the Supply Chain Team.

JOB PURPOSE:

* Serve as the primary contact for customers on account management, promotional execution, and planning.

* Drive project initiatives and understand financial targets.

* Support the Commercial function in managing Customer NPD, promotions, range changes, and projects.

* Ensure forecast accuracy and efficient delivery.

* Oversee the costing process with the Commercial Team.

KEY RESPONSIBILITIES:

* Demand planning and forecasting.

* Strengthen the S&OP process with Supply Chain and production teams.

* Improve communication links and processes.

* Build relationships with internal teams and Customer Supply Chain.

* Coordinate NPD, promotional activities, and seasonal forecasts.

* Act as a liaison between the Commercial and Operations teams.

* Provide data analysis and recommendations on promotional activities and projects.

* Manage the costing process and critical path.

QUALITY STANDARDS:

* Adhere to technical standards and company procedures to meet regulations and business requirements.

MANAGING INFORMATION:

* Deliver accurate information and meet targets and objectives.

COMMUNICATION:

* Maintain effective relationships with staff to ensure excellent service levels and anticipate changes.

DEVELOPMENT:

* This role is a stepping stone to a customer-facing position within the commercial function, encouraging creativity and continuous improvement.

KNOWLEDGE, SKILLS & EXPERIENCE:

* Strong project management, communication, and customer service skills.

* Influencing skills, resilience, and drive.

* Passion for ideas and change.

* Good business acumen and MS tools proficiency.

* Results-driven, organized, and a team player.

COMPETENCIES:

* Work under pressure, accuracy, problem-solving, and mental agility.

* Target-oriented, customer-focused, and a team player.

* Attention to detail and ability to see the overall picture.

* Ambition and excitement for challenges and change