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Are you an experienced Customer Service Manager? Do you have experience managing a busy team? I want to talk to you!

I am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC.  You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the team are addressing customer complaints in a timely manner.

Customer Service Manager

6-9-month Fixed Term Contract

Very Competitive Salary on Offer

Monday to Friday 8:30am – 5:00pm

Vauxhall

Customer Service Manager

Job Description

Training and managing all Customer Service advisor’s day to day
Ensuring all customer’s complaints are logged and progressed in a timely manner
Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
Regularly monitor customer advisor’s workload, distributing as required
Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
Utilise internal technical teams as needed to help investigate and manage all complaints as needed
Keep customers regularly updated with ongoing progress reports.
Review management information and make suggestions, recommendations as to improvements across the Customer Services team
Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.

Customer Service Manager

Essential Experience/Skills/Qualifications

Experience managing customer service/complaints teams and resolving customer issues 

Customer Service Manager

Company Benefits

23 days plus bank holidays (for full year)
Pension
On site gym
On site canteen
Employee Assistance Programme 

If you feel you’re a good fit for this position, please click ‘apply’ or email me at (url removed)