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Are you looking for a new exciting opportunity working as a Junior Service Desk Engineer for a successful Managed Service Provider to be based near Nottingham?

This role is an exciting challenge for someone looking to join a fast-paced, rapidly-growing IT service provider offering genuine opportunities for progression. You will be hardworking and passionate about IT with a desire to expand your skillset.

Main Duties of the Role

* Provide 1st and 2nd line support, remote and on-site

* Diagnose and resolve software and hardware issues, including operating systems (Windows and Mac) and a wide range of software applications.

* Respond to every IT request within the SLA window

* Install, configure and upgrade IT Equipment

* Accurately create and maintain documentation

* Assist with the planning and implementation of IT projects.

Your Skills and Experience

* Solid customer service skills an essential!

* Excellent desktop troubleshooting skills

* Good understanding of Microsoft Windows and MacOS operating systems.

* Windows Server, Active Directory & Microsoft Exchange experience

* Understanding of networking

* Office 365, Azure and VoIP

* Basic understanding of Hyper-V

* Driving license & car

Salary

* £23,000-£25,000 per annum, depending on experience

* Free onsite parking

* Pension

* Your birthday off every year