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Senior Digital Product Officer

Are you a digital production professional passionate about enhancing training products for those who work or volunteer with children and young people? We have an exciting opportunity for you in a dynamic Professional Learning Services department within the UK’s leading children’s charity!

Position: Senior Digital Product Officer

Salary: £34,582 - £38,425 plus any relevant allowances

Location: United Kingdom - Remote or Flexible location

Vacancy Type: Permanent

Working Hours Per Week: Full time (35 hours)

Closing Date: 10 November 2024

The Role:

As a Senior Digital Production Officer you will play a crucial role in managing the technical platforms that deliver the charity’s training portfolio. You will lead the technical testing of online learning courses, ensuring they meet the highest standards.

Key responsibilities:

Platform management: Maintain and ensure compliance of the Learning LMS (learning management system), ecommerce platform, and related digital assets (Zoom, payment gateway, email deployment, cookie management tools).
Technical testing: Lead the technical testing of the LMS, portfolio of courses, and other platforms. Triage bug reports, collaborate with Developers to troubleshoot issues, and log and process bugs and change requests.
Accessibility testing: Ensure training products are accessible, including screen reader and keyboard navigation testing.

What we’re looking for:

Proven experience in project/production management, web/technical development, bug fixing, usability, accessibility, and project management.
Experience working with agencies or third-party suppliers to deliver successful projects.
Ability to deliver against a user experience strategy.
Experience with ecommerce, learning management systems, and testing elearning products is highly desirable.

We are looking for someone with experience of:

Working as a manager or lead within a planning and performance function in a complex organisation 

Playing a leading role in the end-to-end development and delivery of organisational strategy   

Implementing organisation-wide changes to planning and/or performance practice 

Why join the team?

Impactful work: The charity’s training courses are market-leading and highly recommended by 98% of customers. The income generated is reinvested back into protecting children.
Professional growth: Work with a dedicated team of experts and build on your experience of managing technical platforms and leading technical product testing.

Join this amazing organisation and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.

Other roles you may have experience of could include: Digital Product Designer, Product Officer, Product Designer, Product Manager, Digital Manager, Technical Project Manager, Head of Digital Products, Digital Product Owner, Lead Product Manager, Digital Product Executive, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation